Thank you for shopping with us. We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your product, we are here to help you with our straightforward return policy.
Return Timeframe
You have up to 30 days from the date of purchase to initiate a return. After this period, we regret that we won’t be able to accept returns.
How to Initiate a Return
To initiate a return, follow these simple steps:
- Contact our customer support team and provide your order details.
- Our support team will guide you through the return process.
- Carefully package the item and include all the necessary documents such as the original invoice.
Return Shipping
Customers are responsible for the return shipping costs unless the return is due to a defective or damaged product. In such cases, please provide photographic evidence of the issue, and we will assist you in arranging the return.
Refunds and Processing
Once we receive and inspect the returned furniture item, we will notify you regarding the status of your return. If your return is approved, we will initiate the refund process using the same payment method used for the original purchase. Please allow up to 5 business days for the refund to reflect in your account.
Exchanges
If you wish to exchange your item for a different size, color, or model, please contact our customer support team. They will guide you through the exchange process and help you find the right product for your needs.
Damaged or Defective Items
In the unlikely event that your item arrives damaged or defective, please notify us within 48 hours of receiving the product. We will arrange for a replacement or initiate a refund as per your preference.
Contact Us
If you have any questions or concerns regarding our return policy, feel free to reach out to our customer support.